 Introduction
We are a company backed by
over 55 years of proud history.
We have over 23,000 employees
across 38 countries, and
our annual revenues have reached
USD 2.1 billion in 2013-2014.
We’ve become a performance-driven organisation
and a global player in niche markets. We are currently
operating out of 75 airports across five continents,
providing service excellence to over 250 airlines.
This makes us one of the world’s largest air services
providers. Our vision however, is to become the
most admired. Not necessarily the biggest — but
unequivocally the best — in the eyes of our customers.
‘One’ for all
Our strategy for growth by acquisition has
gained tremendous momentum. In 2011,
we launched ‘One dnata’, a single-vision
initiative that has unified all our divisions.
In some countries, we are still operating
under different brand names. Even so,
all our employees understand that the
dnata vision and values sustain all
our businesses.
We have energised our workforce with our
guiding principle to ‘deliver the promises
our customers make’. Each member of staff
around the world now realises how much
their daily efforts contribute to their own
and their colleagues’ success. The effects
have been remarkable, directly correlating
with our record-breaking 2013-2014
financial results of USD 226 million profit.
Why dnata?
The dnata difference
We recognise that by serving our customers,
we’re also serving their customers. That’s why
we talk about the promises our customers make.
From cargo and catering to travel services and
generally making the airport a friendlier place,
our operations drive performance. In this way,
we delight our customers and their passengers,
even as we continue to challenge ourselves to
become the most admired air services provider
in the world.
Our consistent investment in technology,
equipment, infrastructure and people – along
with our unwavering commitment to service
excellence – has given us a portfolio of
loyal customers. What’s more, our teams of
experienced, dedicated professionals go the
extra mile to provide innovative, efficient and
reliable service for every single one of them.
With over 23,000 employees, we are one of the
largest international air services providers,
and our brand is a trusted mainstay in many
of the world’s major airports.
Key strengths:
• Wide service network offering global
expertise in local markets
• Large, modern equipment fleet
• Attraction and retention of experienced
managers
• Consistent quality management systems
across businesses
• Innovation in latest technologies and
techniques
• Products tailored to individual
customer needs
• Long-term relationships with many
leading airlines and suppliers
• Focus on safety
• Willingness to invest in the future
Products & services
Our comprehensive product portfolio and tailored services help our
customers deliver the promises they make.
Through our on-the-ground services and support, we keep the world in
the air. From ground and cargo handling, in-flight catering and travel in
38 countries, we provide everything an airline needs beyond its planes,
pilots and crew.
 Ground handling
Today’s airline passengers expect a seamless experience from
check-in to baggage delivery. That’s exactly what we deliver,
in some of the world’s busiest airports.
As the sole ground handling agent in
Dubai International Airport, we’ve helped
to transform the emirate into a global
aviation hub. It’s the world’s second
busiest airport, with 145 airlines serving
239 destinations. It all adds up to 379,000
aircraft movements each year. dnata also
operates at Dubai World Central
Al Maktoum International Airport, which
opened its doors to passengers in October
2013. And Dubai is just one of our bases.
From Australia to the UK, via the
Philippines, Singapore, Pakistan, Dubai,
Iraq and Switzerland, we offer the highest
level of service in 22 airports around the
world. Whether we’re helping passengers
face to face, or ensuring seamless behindthe-
scenes operations, we smooth the way
for over 90 million travellers each year.
With over 23,000 skilled staff and some of
the most advanced technology in the
industry, we also pride ourselves on our
training standards, ensuring that we share
internal best practices around the world.
Safety is our core promise. We pride
ourselves on the training standards we
share with our employees internationally.
The majority of our operations are ISAGO
certified; the rest are set to follow suit.
This fundamental dedication to security
and value means our customers have the
confidence to maximise their assets and
drive their businesses forward.
Our differentiators:
• Precision, safety and responsiveness
form the backbone of our services
• Our customers’ airlines are handled
according to their procedures and
operating systems
• Our customers’ businesses are handled
by fully trained and experienced agents
• We ensure the safety of passengers,
crew and aircraft, both on the ground
and in the air
Cargo
Just as Dubai has become a vital commercial hub,
so have we grown internationally to become
one of the world’s leading cargo service operators.
Now spanning three continents, our cargo
teams move over 1.6 million tonnes
annually, which equates to over 4,390
tonnes of cargo every single day. From
flowers, food and other perishables to
luxury cars and even animals, we handle
each item with care.
In a world of instant communication,
expectations run high. Real-time tracking
helps us to turn around express cargo in
less than one hour.
We are continually pioneering industry
standards through investment in
technology. In 2010, for example,
we launched the first carbon-neutral
warehouse in the Middle East.
Even under extreme conditions, our people
deliver on the promise to send each item
on its way in a safe, timely manner. Our
cargo operations continue to expand
internationally and so, more often than not,
it’s our people loading and unloading the
shipments at each end – with the same
care and dedication every time.
Our services include:
• Warehousing
• Equipment supply
• Export cargo acceptance and flight build-up
• Import cargo flight breakdown and
delivery
• Customs control
• Irregularities handling
• Document handling
• Transfer and transit
• Mail handling
• Express handling
• Live animal handling
• Station management
• Cargo logistics
Catering
Today’s travellers expect an exceptional dining experience
when they fly. Helping our customers to deliver their
promises requires us to delicately blend several crucial
ingredients, such as impeccable produce, catering, food
handling, safety, security, service and cost management.
In-flight catering
We are continually striving to perfect this recipe, which enables us
to deliver over 41 million meals annually — each one beautifully
cooked using exceptional local ingredients and imagination.
Our food division serves our customers at 61 airports
across 12 countries. Our catering, packing and distribution
facilities in the UK, the USA, Singapore, Italy, Australia,
the UAE and South Africa enable us to manage all our
customers’ global catering requirements with excellence
and efficiency.
Our award-winning chefs create authentic meals for
all classes, designed to suit our airline customers’ local
cuisine and culture. We’re experts at catering to a wide
range of dietary and ethnic requirements including Halal,
Indian, Japanese and Chinese dishes to name a few. Our
passion for creative and logistical distinction results in
the successful delivery of over 112,000 meals a day.
Our services include:
• Catering service
• Blue Sky Service
• Frozen entrée manufacture
Travel
We provide comprehensive travel services for individuals,
companies and the travel trade across 27 countries.
We manage everything from business and incentive travel
to worldwide tour operations, including leisure, sports and
active holidays. We also offer sales and marketing services
for a broad range of hotels, along with specialist travel
services for those customers in government and the offshore
and marine industries.
Leisure
Our skilled, resourceful and multi-lingual travel consultants
provide global travel solutions at over 200 of dnata's travel
outlets across the UAE, Kingdom of Saudi Arabia, Bahrain,
Qatar, Oman, Afghanistan and India.
We also offer our services online at dnatatravel.com and through our 24/7 multi-lingual call
centre which provides our customers with an easy looking process. From tours and cruises
to flights, car hire, accommodation, travel insurance, and visa processing, we offer a truly
comprehensive service, competitive value and complete peace of mind.
Website: dnatatravel.com
Mobile site: m.dnatatravel.com
Our services include:
• Corporate travel
• Leisure travel
• Government travel
• Offshore and marine
• Hajj and Umrah
• Sports travel
• GSA representation
• Visa services
• Agency support unit
• Destination management services
• MICE
Our services are delivered through:
• Retail outlets
• B2C online booking tool and mobile website
• Corporate implants/business travel centres
• Corporate online booking tools
• 24/7 multi-lingual contact centre services
Innovation
Our constant drive to improve performance means that we’re
always looking for innovations that place us at the forefront of
our industry. We often run trials in one country before rolling out
new equipment and processes across all our businesses.
While every innovation must assure the
on-going safety of our staff and customers,
some technology is specifically designed to
improve safety. Our new dual-view X-ray
screening machine penetrates metals up to
50mm thick. This allows us to scan goods on
acceptance for better warehouse segregation
of secured and non-secured cargo. We’ve also
introduced a new explosive trace detector,
the IONSCAN 400b (Transportation Security
Administration approved) equipped with the
latest molecular sampler, which can analyse
traces of explosives and narcotics.
We have long had refrigerated warehouses,
containers and thermal blankets in Dubai to
protect perishable goods from extreme heat.
The climates in other countries in which we
operate raise different issues. For example,
in Geneva and Zurich, Switzerland, our eight
state-of-the-art ‘Elephant Beta’ de-icing trucks
from Vestergaard help us achieve on time
performance despite adverse weather conditions.
By removing snow by blowing air, instead of
spraying glycol, this solution is not only more
effective, it’s more environmentally friendly too.
In Singapore, we have experimented with
driverless pushback, putting us in the vanguard
of airport operations. We have also undertaken
trials with electric and hybrid pushback vehicles,
which offer more efficiency and vastly
reduced emissions.
To read more, download the pdf below
dnata Corporate Brochure
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